Ask Ms Willful a Question
Question Everything. Learn Something. Answer Nothing - Euripedes
How long does it take to get my stuff?
Does Ms Willful take design suggestions?
How long does it take to get my stuff?
Ms Willful shirts are custom printed as they are ordered. Complete printing time can vary from two to seven days. More than 95% of our orders are shipped within 5 business days. More than 50% are shipped within 3 business days.
Shipping times will vary based on your location to the shipping origination location. For the most efficient, cost-effective shipping, our products are shipped from the east coast or west coast, depending on your location. Please allow five to eight business days for shipping.
Once your product ships, you can track your package using the tracking info in your shipping confirmation email.
You can always log into your account to check the status of your order. Click the icon at the top of the page that looks like a person and log into your account.
You can also contact Ms Willful or send Ms Willful an email mswillful@mswillful.com. Click here to email Ms Willful.
What's your tshirt Quality?
Our shirts are printed on 100% combed and ring-spun cotton. Heather colors will contain some polyester.
Our designs are printed on industry-leading equipment. All orders go through a 3-step quality check before shipment.
Can I Return or get a Refund?
Claims for damaged/defective items must be submitted within 4 weeks after the product is received. Please submit a photo of damaged/defective item(s) to mswillful@mswillful.com to start the refund/replacement process. Click here to email Ms Willful.
Claims for packages lost in transit must be submitted no more than 4 weeks after the estimated delivery date. If tracking information indicates the order was delivered, the order is not considered lost in transit. If you provided incorrect or insufficient shipping information, we will contact you regarding reshipment. You will be responsible for reshipping costs.
Items returned to the shipper due to incorrect or insufficient address will be donated to charity after 4 weeks.
See our refund policy page for more details.
Does Ms Willful take design suggestions?
She sure does! If you have an idea for a design, send an email to mswillful@mswillful.com or use the contact Ms Willful page to send us your idea.
Click here to email Ms Willful.